Mission: One to One Individualized Care

Vision: Improving Quality of Life Through Quality of Care

1to1 is committed to providing individualized care that is both accessible and inclusive of the client and family.  We collaborate with clients and caregivers addressing goals for physical function, life skills, independence, interactive communication, community participation and caregiver training.  We strive to achieve the highest quality care through interdisciplinary teams with the experience, compassion and motivation to make a measurable difference in the lives of our clients.  We link with community partners and advocacy groups for innovative initiatives.

1to1 is committed to distinction and continuous improvement, strengthening capacities with executive leadership, outreach, safety, clinical excellence and stewardship.

Ontario Health Teams

1to1 Rehab offers Quadruple AIM focus (optimizing population health services, improving client care experience, improving care provider experience with sustainable cost and value for money).

1to1 Rehab provides rehabilitation therapy services in Health Care Teams in geographic areas of Toronto, North York, Scarborough, York Region, Durham Region, Peel Region and South Simcoe. 1to1 Rehab partners with Hospitals, Primary Care, Home Care, and Community Care for best patient outcomes.

1to1 Rehab provides therapy for Home Care Ministry of Health Local Health Integration Networks (LHINs), fills in gaps for rehabilitation services, transitions from hospital to home, and community programs (falls prevention, exercise, stroke, COPD, life-skills).

1to1 Rehab partners with Hospitals and LHINs for accessible therapy, cost reduction of health resources and community rehabilitation.

1to1 Rehab partners in Integrated Community Outreach Stroke Programs.  This model offers early discharge from hospital, connects hospital and community therapists as well as therapy assistants.  1to1 Rehab was awarded Central West LHIN Quality Award 2019 with William Osler Hospital, Central West LHIN, and West GTA Stroke Network.

Learn more about the Integrated Community Outreach Stroke Program

The program decreased wait times 6-8 weeks, saved 3 days hospital stay with excellent patient goal outcomes and excellent patient experience. 1to1 Rehab partners with community services including March of Dimes Canada for Caregiver Training Groups and Volunteer Support Programs. Expansion of this program is promising for Health Care Teams.

What sets 1to1 Rehab apart?

1. Expertise

1to1 Rehab is committed to excellence and continuous improvement. We value the special expertise of our rehabilitation service providers in providing quality treatment for clients.

1to1 Rehab endeavours to attract and maintain therapists with experience and clinical excellence and we have an educational plan which fosters quality service provision. We pursue ongoing education opportunities and clinical mentoring.

1to1 Rehab is actively involved in developing new methodology and treatment for physical, functional, sensory and communication disorders. We emphasize community based therapy, and equal opportunity access to excellent quality service.

2. Cultural and Linguistic Diversity

We strive to attract experienced service providers that are able to respond to community needs for the variety of cultural and linguistic backgrounds and by offering services in over 21 languages.

3. Advocacy

Our therapists actively advocate for their clients’ needs. We have developed a Client Service Policies and Procedures document that includes a clients’ bill of rights, client consents, and addresses multicultural and multilingual services. Through their clients and families and other community associations, 1to1 has extensive links with community advocacy groups.

4. Outcomes

1to1 Rehab ‘s treatment is based on specific goals for the individual client and progress is tracked to give measured outcomes. 1to1 Rehab is committed to quality care for clients. 1to1 continually analyzes data and makes quality improvements for achieving goals and objectives for client care services, professional standards, administrative and financial efficiency, risk management, technological support, and collaboration with community partners.

5. Confidence

We have developed a comprehensive risk management program that address the identification, reduction and elimination of risks for clients and service providers. Our service providers are given education support for risk identification and reduction and actively work to reduce the risks that their clients face while maintaining the strictest respect for our comprehensive policies and procedures dealing with privacy, consents and confidentiality, written and verbal reports and complaints. 1to1 Rehab is accredited rehabilitation provider by CARF.

6. Partnership

1to1 Rehab has strategic partnerships and is able to strategically pivot and align to the changing health care landscape in Ontario. 1to1 has partnered with hospitals, long term care facilities, school boards, children’s treatment centres and the Local Health Integration Network (LHIN) for multi-disciplinary health care teams.