As a patient, family member, substitute decision-maker or caregiver, you have the right to expect that every 1to1 Rehab Director, Employee or Therapist, shall respect and promote your rights as follows:

1. You have the right to be treated kindly and without any kind of abuse—physical, sexual, emotional, verbal, or financial.
2. You should be treated in a way that protects your privacy, confidentiality, values your independence, and includes you in decisions about your care.
3. Your care should respect your personal needs, values, and preferences—including your cultural, family, language, and spiritual background.
4. You must not be treated unfairly based on race, gender, religion, age, or any other protected ground under the law.
5. If you are First Nations, Métis, or Inuk, you have the right to care that respects your culture and background.
6. You have the right to clear, easy-to-understand information about your care, in a format that works for you.
7. You should take part in deciding what care you need and help update your care plan as things change.
8. You can have a support person, advocate or service animal with you during assessments, during therapy and when making or updating your care plan.
9. To have high quality services and supports with qualified therapists, in safe, clean and accessible location.
10. You have the right to agree to or refuse any part of your care and withdraw consent.
11. You have a right to access your health record.
12. You can give feedback or make complaints about your care or policies without being punished or treated unfairly.
13. You should be told about the laws and policies affecting your care and how to file a complaint in writing if needed.